Labs solve price, space squeeze to welcome TLA

“We have four hospitals with various nursing units. This is a huge outreach effort,” Dusich says. She expects NorthShore will be working with all liquid-based samples by the end of 2015, “hopefully by fall.”

Finding the space to accommodate the BD Kiestra TLA at NorthShore was a hurdle to overcome, but use of modular workbenches has helped greatly, Dusich says. She recalls a period during the transition when her office was outside the microbiology laboratory. Dusich counted 200 steps from her office to the laboratory each time she needed to visit during her workday.

There have been other complications in the move to automation, Dusich says. Some members of the staff did not take well to the change, for example.

“Sometimes it’s hard for people, for microbiologists who have worked on the bench for 30-plus years, to do something like this,” she says. “That would be another [challenge] is getting acceptance. I had someone retire in December and she just said, ‘This isn’t microbiology.’ She didn’t want to do it.”

In addition to the people problems came IT issues. After going live with the system in December 2014, there were days when the TLA would lose the connection to servers that it needed to operate.

“We’d be down for hours,” Dusich says. “There were times we were down the entire pm shift.” Eventually, the issue was resolved. Setting up the interface to the Soft Computer laboratory information system also posed problems.

“Thank goodness we have such a great LIS person here working very hard with us to get us interfaced as we are right now, and to help us troubleshoot these problems. It really is a group effort, and BD has put their full support behind us in making this a successful implementation,” she says.

To start, the biggest hiccup came from the InoqulA specimen processor. With plates that had higher sugar content, MacConkey plates in particular, the lids would get stuck.

“We had a lot of plate crashes and smashes until some genius at BD figured this out,” Dusich says. “It was terrible. This machine would be beeping all the time. You’d try to run a rack of 10 and you might end up in trouble with eight out of 10 because of the MacConkey plates, and we wasted a lot of media and time.”

BD installed plate clamps to fix the problem in early 2015, “and everything’s been going much better.” Such problems are to be expected, Dusich says. As one of the first microbiology labs to adopt TLA in the U.S., “we’re basically kind of guinea pigs.”

“Although things haven’t been perfect, I’m very happy with the way things are progressing. I like the system. I think it’s going to do everything they promised it’s going to do,” she says.

One promise yet to be realized is a return on investment, which NorthShore expects to achieve within three years principally through a reduction in FTE staff. The lab has cut several full-time positions through attrition, but hasn’t yet seen a big drop in overall worked hours because it is using part-time and resource staff to help fill in until the TLA implementation is complete.

The support of pathology chair Karen L. Kaul, MD, PhD, and others was critical to gaining approval for the BD Kiestra TLA purchase, Dusich says.

“It was a collaborative effort of the chairman and the finance people going to upper administration and saying, ‘This is going to put NorthShore on the map,’” she adds. As for the return on investment, “we’ve had some bumps in the road and we’re getting past it. We will get there; it will just take a bit more time.”

At Dynacare Laboratories, which is a joint venture of Milwaukee’s Froedtert Hospital and Laboratory Corp. of America, approval for the purchase of Copan’s TLA, the WASP-Lab, “was a bit of a challenge,” says clinical microbiology and molecular diagnostics medical director Nathan A. Ledeboer, PhD, D(ABMM). Dr. Ledeboer’s lab performs about 1 million tests a year, and has about 60 FTE staff.

“We went through a number of revisions with our board, with them wanting us to pare it down to show exactly how we were going to justify it,” Dr. Ledeboer says. “We came in at ROI of about two years.”

That will be achieved in large part through retasking staff to molecular diagnostics and transitioning positions to off shifts, which have happened already, and research agreements.

Dynacare adopted the Copan specimen processor in 2012, so Dr. Ledeboer and his colleagues were asking for less money to round out their TLA system. Also, they opted for a less expensive version of the WASPLab by giving up some of the future instrument capacity, says Dr. Ledeboer, an associate professor of pathology at the Medical College of Wisconsin.

“The length of the track that you want will affect your cost. In our case, we chose a hub-type model where the instrument will read all the plates and kick the plates out into silos based on what the tech needs to do with it,” he says. “The alternative choice is to have plates delivered via track to the bench and that adds a significant level of costs.”

The extra automation afforded by conveying the plates directly to the technologists’ workstation also makes reconfiguring the laboratory in the future more of a headache, Dr. Ledeboer says.

“Our track brings the plate to the hub, and techs pick it up there.”

Dynacare went live with its TLA system in November 2014 and, like NorthShore, is handling only urine specimens because of the work needed to switch to liquid-based collection for other specimen types using Copan’s ESwab.

“We wanted to do fairly extensive verifications when we switch to the ESwab. And when we make the transition, I don’t want to have to ask our clinicians to deal with one more swab type. So the challenge we’ve faced is verifying all our molecular assays so they could accept ESwab as well. That’s been an extensive process we’ve had to go through. We’re going to continue phasing it in for the next year or so. In large part, right now we are continuing with our ESwab verifications. It’s been the part that slowed us down the most.”

But the biggest challenge in the TLA adoption, Dr. Ledeboer says, has been the interface to the LIS, Cerner Millennium.

“Cerner was a great partner, as was Copan in the process,” he says. “But it’s such a dramatic change, and since we were among the first, that complicated the challenge a little bit.”

Dr. Ledeboer, at this article’s deadline, planned to present preliminary research on Dynacare’s experience with TLA at the ASM meeting in New Orleans, May 30–June 2. This research has involved comparing performance of manual reads with performance using the WASPLab-generated digital images.

“We found that our techs were overcalling prospective enterococci when, in fact, the organisms were coag-negative staph,” Dr. Ledeboer says. “These colonies may look slightly different on a screen versus a manual plate.” Also, there were four cultures called as contaminated on manual read but when viewed digitally showed a significant number of pathogens, and procedures would require further workup.

Dynacare has seen a 14- to 18-hour cut in time to final results on its urine cultures. While the automation itself was necessary to achieve that sort of improvement in turnaround time, Dr. Ledeboer cautions that it was not sufficient.

“One of the key components to all of this is changing the workflow in your laboratory. The boxes are good, but if you look at the studies out of Europe they basically show that the boxes by themselves don’t have a significant impact on your workflow, turnaround time, or efficiency,” he says. “This is about changing the way your lab does its work, changing the times when you read your plates combined with the boxes, that ultimately leads to benefits in turnaround time and making your laboratory more efficient.”

Dynacare’s microbiologists, for example, were reading plates 20 hours a day before implementing WASPLab. Today, thanks to the system and attendant workflow changes, they are reading plates 24 hours a day.

The changes, he says, have been “all encompassing.”

“We started looking at it from the time the specimen hit the lab,” he says. “We looked at where our benches would be, their proximity to the incubators where techs picked the plates up. We looked at how do we staff our lab and when do we want people to come in.”

“The automation system has allowed us, basically, to more efficiently staff our laboratory,” he says.
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Kevin B. O’Reilly is CAP TODAY senior editor.